Refund Policy of Crust & Craft Pizzeria
At Crust & Craft Pizzeria, we take pride in the quality and freshness of the delicious pizzas we serve. Our refund policy is designed to ensure that you are completely satisfied with your experience at our pizzeria located at Pizzetta Lane, Rome, 00118, Italy. Please take a moment to read our policy regarding order cancellations, returns, and refunds.
Cancellation Policy
If you need to cancel your order, please do so as soon as possible. Orders can be canceled up to 10 minutes after placing the order by contacting us at +39 06 1234 5678 or through our website stonefootpath.site. Unfortunately, we cannot accept cancellations after this time as your pizza may already be in preparation or on its way to delivery.
Incorrect or Unsatisfactory Orders
We strive for perfection, but in the event that your order is incorrect or doesn't meet your expectations, we are ready to address the issue. Please contact us within 2 hours of receiving your order, either by phone at +39 06 1234 5678 or through our contact form on stonefootpath.site. We will need your order number and a description of the issue. In many cases, we will offer to replace the item or provide you with a credit for future use.
Refund Eligibility
Refunds are issued at the discretion of Crust & Craft Pizzeria management. To be eligible for a refund, you must:
- Report the issue within 2 hours of receiving your order.
- Present proof of purchase.
- Return any uneaten product, if requested, for quality evaluation.
Refunds will not be offered for minor imperfections such as slight toppings disarray due to transport. Every effort will be made to ensure your satisfaction, whether through a replacement or credit for a future order.
Refund Processing
In cases where a refund is approved, we will refund the amount to the original mode of payment within 7-10 business days. The timing of the refund may vary depending on your bank’s processing times.
Quality Assurance
Our pizzas are handmade with high-quality ingredients. We conduct regular checks to ensure our products meet our high standards. If you feel that our product has not lived up to these standards, please let us know, and we will take every measure to address your concerns.
Contact Information
For any inquiries related to your order or our refund policy, please contact us at +39 06 1234 5678 or visit our website at stonefootpath.site for support. Your satisfaction is our utmost priority, and we value the opportunity to serve you.
This policy is subject to change without notice and was last updated on January 1, 2023. Please check our website regularly for any updates to our refund policy.